They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
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Gain full visibility and control of your IT environment with documentation that keeps your team informed, operations smooth, and future planning stress-free.
Why choose Proximit for IT documentation?
Lack of IT documentation leads to confusion. Get organized records within 24 hours of onboarding.
Proven: 0 recurring issues after 3 months thanks to thorough documentation.
Onboarding new hires is slow without clear IT guides. Access easy-to-follow documentation from day one.
Proven: 85% of issues resolved on the first call with clear records.
Unexpected downtime disrupts business. Up-to-date documentation enables fast troubleshooting, average resolution in 21 minutes.
Proven: 99.6% satisfaction rate among supported users.
Manual tracking leads to missed updates. Automated tools and scheduled reviews keep your documentation current and reliable.
Proven: 16-minute average response time for support requests.
Audits and compliance checks are stressful. Accurate records simplify reporting and risk management.
Proven: Networks documented thoroughly at onboarding for a stable baseline.
They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
As long as Proximit continues to offer us this level of service, there is no chance that Vitrerie Longueuil will change IT providers, ever.
We are very happy to be doing business with Proximit, what a great change for us! Proximit: You make our work easier and successful. Bravo!
Proactive, audit-ready documentation solutions
Proximit begins with an in-depth audit of your IT infrastructure, cataloging every device, server, and connection. This process results in a complete, visual map of your network, making it easy to identify vulnerabilities, plan upgrades, and support daily operations. Each diagram and record is updated regularly, ensuring your documentation is always current and ready for audits or troubleshooting.
An up-to-date asset inventory details every piece of hardware and software in your environment. This includes purchase dates, warranty status, software versions, and licensing. With this overview, you can quickly spot outdated equipment, manage renewals, and plan budget allocations, reducing surprises and downtime.
Credential management is handled securely, with all access points and user accounts documented in encrypted, centralized systems. Only authorized team members can access credentials, reducing risk and streamlining onboarding and offboarding. Clear policies and logs ensure compliance with best practices.
Proximit documents key IT processes, such as onboarding new users, requesting support, and performing backups. Step-by-step guides make these workflows easy to follow, lowering training time and ensuring consistency. This empowers your team to resolve common issues independently and reduces disruptions.
Every change in your IT environment, whether a software upgrade or a new device, is logged and explained. Change management records provide a transparent history of modifications, so you always know what’s been done, when, and why. This is crucial for accountability, troubleshooting, and compliance audits.
Proximit conducts quarterly reviews of your IT documentation, verifying accuracy, completeness, and relevance. These reviews catch any overlooked updates and adapt documentation as your business evolves. With bilingual support, your records remain accessible to your entire team in both French and English.
IT documentation with Proximit means nothing gets left to chance. You receive clear, up-to-date records on every device, network, and process, built into your onboarding and maintained as your systems evolve.
This creates a single source of truth for your team, making troubleshooting, onboarding, and compliance straightforward. With direct access to technicians and transparent updates, you’re always in control of your IT environment.
Your documentation evolves as your business grows, always reflecting the current state of your technology.
Strategic documentation isn’t just for IT teams, it empowers your entire business. With clear records, you can plan confidently, onboard staff faster, and meet compliance requirements with ease.
Quarterly reviews ensure accuracy, while bilingual support means your documentation is accessible to everyone on your team. Proximit’s process keeps your information actionable, secure, and ready for growth or audits at any time.
Unlock clarity with documentation that empowers your team and reduces IT headaches.