They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
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Responsive, human-first IT support that keeps your team running, 16 minute average response, direct technician access, and no confusing portals.
Why choose Proximit for IT Helpdesk?
Slow support disrupts your workflow. Get answers in 16 minutes on average, with 85% of issues fixed on the first call for minimal downtime.
Unclear billing leads to surprise costs. Enjoy transparent pricing, no exclusions or hidden fees, so you always know what to expect.
Language barriers cause frustration. Bilingual Montreal-based technicians provide support in both French and English for seamless communication.
Complex issues can stall progress. Experienced SysAdmins handle every request, and direct Level 2 help is available immediately.
Untrained staff can fall behind. You get ongoing educational support empowering your team to feel confident and autonomous with technology.
They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
We are very happy to be doing business with Proximit, what a great change for us! Proximit: You make our work easier and successful. Bravo!
As long as Proximit continues to offer us this level of service, there is no chance that Vitrerie Longueuil will change IT providers, ever.
Responsive support, onboarding, and education
Proximit’s IT Helpdesk delivers fast, knowledgeable support directly from experienced SysAdmins. There’s no ticket portal; you connect immediately with a technician by phone or email. Most problems are resolved in about 21 minutes, with 85% fixed on the first call. The team thoroughly documents your systems during onboarding to ensure every technician can quickly pick up any issue and resolve it efficiently.
Every client receives direct phone and email access to Montreal-based, bilingual technicians, no intermediaries. You get responses in 16 minutes on average, and immediate Level 2 support for complex issues. This approach speeds up resolution and keeps your business moving with minimal disruption, while ensuring every conversation is friendly and easy to understand.
Onboarding is completed in just 24 hours, with your network and systems fully documented. Hidden issues are uncovered and resolved early, giving you a stable starting point. This process means your support experience is consistent, reliable, and tailored to your actual business environment, not just generic IT templates.
Your team benefits from ongoing educational support. Proximit technicians don’t just solve problems, they take time to explain solutions and best practices in clear terms. This helps your staff become more independent and confident in using technology, reducing future issues and making smarter IT choices possible.
With transparent, all-inclusive billing, you never face surprise charges or confusing exclusions. All systems under management are covered, so you can budget confidently and avoid financial guesswork. This model is designed to simplify your IT costs and build trust from day one.
Support is available Monday to Friday from 8:30 a.m. to 5:00 p.m. for everyday needs, with 24/7 phone support for urgent emergencies. Whether you need quick advice or hands-on troubleshooting, your team gets local, reliable help whenever it matters most, keeping your business running smoothly around the clock.
Say goodbye to endless ticket queues and disconnected overseas support. With Proximit, your team gets direct access to real technicians who understand your business. You receive friendly help in French or English, and every issue is managed by experienced SysAdmins, not junior agents. Most problems are resolved in about 21 minutes, and with a 99.6% satisfaction rate, you know you’re in good hands. No portals, no waiting, just fast, human-first IT help.
Every support experience is designed for transparency and empowerment. You’ll never face hidden fees or confusing invoices, billing is simple and straightforward. Beyond solving technical problems, technicians also provide continuous training so your team gains autonomy and confidence. With educational support built in, your staff understands their tools and makes smarter IT decisions.
Boost productivity and peace of mind with direct access to expert technicians.