They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
Instant access to real humans, your emergency IT lifeline, any time, any day.
Direct access to SysAdmins with an average 16-minute response time, any hour of the day.
Minimize costly downtime, 85% of emergency issues are fixed on the first call, so your team can get back to work fast.
Stay in control during a crisis, bilingual support in French and English, with clear updates every step of the way.
Peace of mind, always, 99.6% satisfaction rate from 850, 900 users, so you know your business is in good hands.
No surprises, transparent, billable emergency support available 24/7, with predictable, upfront pricing.
See how prompt, expert help has kept local businesses running, day or night.
They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
As long as Proximit continues to offer us this level of service, there is no chance that Vitrerie Longueuil will change IT providers, ever.
We are very happy to be doing business with Proximit, what a great change for us! Proximit: You make our work easier and successful. Bravo!
Mathieu and his team at Proximit have been one of the most reliable IT partners we’ve worked with. He’s responsive, easy to communicate with, and quick to address issues. Their team is dependable and truly focused on supporting our success.
Proximit stays up to date with the latest IT developments and respond quickly to urgent issues. Their team is reliable, and their support has made a positive difference for our operations.
Working with Proximit has been a consistently solid experience for our team. They’re reliable, quick to respond, and deliver quality work with strong follow-up. An efficient and professional partner we can count on.
Proximit provides professional and friendly service every time we work with them. Their team always has answers and practical solutions, which makes them easy to rely on.
When an IT emergency hits, every minute counts. With 24/7 Emergency Support, you get direct phone or email access to system administrators, no intermediaries or service portal delays. All emergencies are handled by highly skilled SysAdmins who already understand your environment and can act fast. This streamlined process means your business receives expert attention right away, minimizing impact and restoring operations as quickly as possible.
Fast, predictable resolution is a core promise. On average, you’ll get a live response within 16 minutes, no waiting on hold or bouncing between tiers. Most emergencies are resolved in just 21 minutes, and 85% are fixed on the very first call. This proven track record means less downtime, less disruption for your team, and more confidence that your business is protected, even after hours or on weekends.
Clear, upfront pricing keeps you in control during stressful moments. 24/7 Emergency Support is billable, but always transparent, no hidden fees or surprise exclusions. Bilingual service ensures you get help in French or English, with real-time updates on progress. Every incident is documented for your records, so you have full visibility and peace of mind. It’s support that’s built on trust, results, and genuine human connection.
Onboarding for emergency support is fast and painless, your business can be fully documented and ready for emergencies within 24-48 hours. All network and system details are captured up front, so when an urgent issue arises, the support team can jump straight to a solution without wasting time on discovery. This preparation eliminates confusion and ensures every emergency call leads to a prompt, informed response.
Every emergency support client benefits from proactive system monitoring and regular reviews. Potential risks are identified before they become urgent, reducing the likelihood of recurring issues. If something does slip through, lessons learned from each emergency are used to strengthen your systems, not just fix the immediate problem. This approach helps your business build greater IT resilience over time.
Support is fully bilingual, ensuring seamless help in both French and English. Communication is always clear and approachable, with updates provided in your preferred language. Whether you have a complex technical issue or a simple urgent request, you’ll never feel lost or misunderstood, just supported by experts who genuinely care about your business outcomes.
Get help from real system administrators within minutes, day or night. 24/7 Emergency Support means your business is never left stranded, no matter when trouble strikes. You’ll always reach an experienced IT pro directly by phone or email (never a portal or call center), and get a fast, clear resolution. 85% of urgent issues get fixed on the first call, with a 16-minute average response.
Proactive support keeps emergencies rare. With structured onboarding, full documentation, and ongoing system monitoring, recurring issues are eliminated after three months. If a critical IT problem does arise, you get immediate, hands-on help from experts who know your environment inside and out. Transparent billing and clear communication ensure there are no surprises, just solutions.
Get reliable emergency help anytime, resolve issues fast and keep your business running smoothly.
You get direct access to experienced system administrators by phone anytime, day or night, for urgent IT problems. This service covers critical issues like system outages, security incidents, or hardware failures. Theres no need to use a portal or go through intermediaries; you reach real experts who resolve emergencies quickly, minimizing downtime and disruption to your business.
With 24/7 emergency support, youre never left waiting when something urgent happens. The average response time is just 16 minutes, and most emergencies are resolved in about 21 minutes. You benefit from:
When you call outside of regular business hours, youre connected directly to a system administrator whos ready to help. Theres no ticket system or waiting for callbacks. Your issue is assessed and addressed right away, so you get fast answers and actionable solutions in real time, no matter what time it is.
Routine support is included in your managed IT contract, with coverage Monday to Friday, 8:30 a.m. to 5:00 p.m. For urgent issues outside those hours, emergency support is available and billed separately. This ensures you only pay for after-hours help when its truly needed, while regular support remains predictable and straightforward.
You connect directly with local sysadmins familiar with Quebec SMEs, no call centers or junior techs. The approach is personal, transparent, and fast: average response in 16 minutes, resolution in 21 minutes, and 99.6% satisfaction from over 850 users. Bilingual support means your team gets help in French or English, anytime.