As long as Proximit continues to offer us this level of service, there is no chance that Vitrerie Longueuil will change IT providers, ever.
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Have IT issues resolved quickly, by experts who know your technology and your language.
Stop waiting for support with a 16-minute average response, so your staff gets back to work faster.
Resolve 85% of issues on the first call and end dealing with the same issues that frustrate and slow down your employees.
Speak directly to real technicians, not a portal, for clear answers in French or English, when IT issues disrupt your day.
Access both remote and on-site support so everyday glitches and complex issues get fixed quickly.
Empower employees through educational support that teaches them to avoid repeat IT frustrations.
Trusted by Quebec SMEs for fast resolutions, proactive support, and a human approach to IT helpdesk service.
As long as Proximit continues to offer us this level of service, there is no chance that Vitrerie Longueuil will change IT providers, ever.
We are very happy to be doing business with Proximit, what a great change for us! Proximit: You make our work easier and successful. Bravo!
They are a reliable, compassionate partner who is attentive to our needs. Each member of the team is exemplary in their professionalism. A big thank you to the entire team!
Discover our teams hands-on, human approach-fast response, clear communication, and real results. Get a behind-the-scenes look at why users rate our helpdesk support as excellent.
Skip the portals and endless ticket queues, our clients connect straight with skilled technicians for clear answers and quick fixes that keep teams productive.
Within 24 hours, your IT is stabilized, hidden risks are resolved, and your team runs on a reliable foundation without costly disruptions.
Support shouldn’t feel robotic. Our team offers empathetic, bilingual helpdesk support, ensuring SMEs feel understood and supported in every interaction.
A faster, simpler, and more human approach to IT support built for Quebec businesses.
Our helpdesk provides rapid remote assistance to keep your business running without interruption. Whether it’s a slow computer, software error, or connectivity issue, our technicians step in within minutes.
With an average 16-minute response time and most issues resolved in minutes, your employees spend less time waiting and more time working.
Not all IT issues can be solved remotely. For complex problems, our team arrives on-site to provide hands-on support. From hardware repairs to network troubleshooting and office setup, we handle the critical issues that keep your operations moving.
With structured processes and consistent quality, you can count on reliable, local support when you need it most.
Unlike traditional MSPs that hide behind portals or call centers, Proximit connects you directly with experienced technicians by phone or email. You won’t deal with gatekeepers or ticket triage, just clear answers from qualified SysAdmins who can resolve your issue right away.
This human-first approach eliminates frustrating delays and ensures you always feel supported.
Technology emergencies don’t follow a 9-to-5 schedule, and neither do we. When outages or cyber threats strike after hours, Proximit offers billable 24/7 emergency support by phone.
Our technicians are ready to respond quickly, contain the problem, and restore your operations. With always-available help, you gain peace of mind knowing your business won’t grind to a halt.
We understand the unique realities of Quebec businesses. That’s why our helpdesk is fully bilingual, providing seamless support in both French and English.
This ensures every employee in your company can communicate comfortably and get the help they need without barriers. By aligning with Quebec’s culture and business environment, Proximit delivers a more personal, accessible IT experience.
We don’t just close tickets, we make sure your employees understand their IT. Our technicians take the time to explain fixes, train users on best practices, and provide ongoing education.
This reduces recurring issues and empowers your team to use technology with confidence. Over time, businesses see fewer disruptions, stronger adoption of tools, and a more informed workforce.
Most IT providers focus on resolving issues quickly, but leave employees in the dark about what went wrong and how to prevent it.
Proximit takes a different approach. Every interaction with our helpdesk is also an opportunity to educate your team. Our technicians explain solutions in plain language, walk users through best practices, and provide guidance that reduces repeat mistakes.
Over time, this builds confidence, minimizes recurring disruptions, and empowers employees to handle technology more effectively on their own.
By turning support into a learning experience, Proximit creates long-term value far beyond ticket resolution, your staff becomes more self-sufficient, and your business enjoys smoother, more resilient IT operations.
Experience IT helpdesk support that keeps your business moving-no more waiting, no more recurring issues.
Explore more ways Proximit can support your business technology needs.
Among high-growth service teams, 51% rely on help desk systems, yet many still feel stuck with slow, impersonal support full of portals, long queues, and repeated escalations.
Our helpdesk is different. You connect straight with real technicians who take ownership of your issue from start to finish. The result is faster resolutions, less frustration, and a smoother, more reliable IT experience for your team.
Our helpdesk focuses on getting employees back to work as fast as possible. Most issues are handled immediately, with clear communication every step of the way.
Even when challenges are more complex, our structured approach ensures they’re resolved thoroughly and efficiently, without leaving problems to resurface later.
Yes. Our standard helpdesk covers normal business hours, but urgent issues don’t always wait for the next day. For emergencies, after-hours support is available to ensure your systems are protected and your business can keep running, no matter when a problem arises.
Yes. Many everyday IT problems can be solved remotely, which means quick fixes without delays. But when something requires hands-on attention, like hardware repairs or more complex troubleshooting, we provide on-site support as well. This flexibility gives you complete coverage for any type of issue.
No. Our helpdesk is built around simplicity and clear communication. Employees can call or email directly without needing to navigate complicated systems. We explain solutions in plain language, making it easy for anyone in your business to get help, understand the fix, and feel confident moving forward.
Get direct access to real technicians and resolve most issues in just 21 minutes-no endless waiting.
Plan confidently with flat-rate billing that eliminates hidden IT costs and keeps your budget predictable.
Experience consistent, proactive support with 0 recurring issues after 3 months.
Get support in both French and English from local Montreal experts who understand your business.
Most issues are resolved right away, so your team can stay focused without repeated IT interruptions.
